Express yourself clearly and listen to others effectively
Good communication isn't just about talking - it's about expressing yourself clearly, listening carefully, understanding body language, and having conversations that build connections rather than create conflicts.
This workshop will teach you how to speak up for yourself, really listen to others, read non-verbal cues, and communicate in a way that gets your point across while respecting others.
Communication is 7% words, 38% tone of voice, and 55% body language. What you say matters, but HOW you say it matters even more!
Good listening means focusing on the speaker, not planning your response. Show you're listening with eye contact, nodding, and asking questions.
"I feel..." instead of "You always..." prevents blame and helps people hear you. It's about expressing YOUR feelings, not attacking them.
When and where you communicate affects how your message is received. Choose the right moment and private setting for important conversations.
Identify passive, aggressive, and assertive communication
Example: "Whatever you want is fine" (even when it's not)
Problem: Your needs don't get met. You feel resentful.
Example: "You NEVER listen! You're so selfish!"
Problem: Attacks others. Damages relationships.
Example: "I feel frustrated when my ideas aren't heard. Can we take turns?"
Result: Respectful. Clear. Effective!
Passive: "I guess we can play your game again..." (sighs)
Aggressive: "You're so annoying! Leave me alone!"
Learn to really hear what others are saying
Have a 5-minute conversation with someone where YOU only listen. Don't give advice, don't share your story, just listen and ask questions. How does it feel?
Express feelings without blame
"I feel [emotion] when [behavior/situation] because [reason]. I need/want [solution]."
Example: "I feel left out when you play without including me because I want to be part of the group. Can we all play together?"
"You" Statement: "You never listen to me!"
"You" Statement: "You always take my stuff without asking!"
"You" Statement: "You're being mean!"
Understand non-verbal communication
Relaxed posture, open arms, smiling, eye contact, leaning in
Message: "I'm interested and approachable"
Crossed arms, turned away, frowning, avoiding eye contact
Message: "I'm uncomfortable or disagreeing"
Fidgeting, touching face, looking away, tense shoulders
Message: "I'm anxious or not telling the truth"
Clenched fists, invaded personal space, pointing, loud voice
Message: "I'm upset and possibly threatening"
"Which communication skill do you most need to work on? How will improving your communication help your relationships? What's one conversation you've been avoiding that you now feel ready to have?"
You've completed the Communication Skills workshop